Adistec Technical Support

Service Type *

Adistec Integrated Solutions (AIS)

Adistec Integrated Solutions® is the support program oriented to provide assistance and technical support to customers who purchase solutions as Adistec vSAN Ready Node, Adistec Data Protection Appliance or AEC POD.

Select program *

Select manufacturer *

Adistec White Label Cloud (AWLC)

Adistec White Label Cloud® is the support program aimed at providing assistance and technical support to clients who acquire Service Provider licensing.

Select platform *

Progress

3 required fields

Adistec, as a regional Progress® distributor, provides direct support for the OpenEdge solution through its dedicated team for its customers. In case you require support, please complete the form with your details.

Solicitante *

Número Contacto *

País *

Serial Number *

Progress product serial number

Subject *

Description *

Prioridad *

📎 Attach Files (Optional)

You can attach screenshots, logs, or relevant documents (max 10MB per file)

5 required fields

Solicitante *

Número Contacto *

País *

Requester Name *

Serial Number *

Intel equipment serial number

First Aid Kit (FAK)

Include First Aid Kit (FAK) service

MotherBoard *

Case Subject *

Case Description *

Prioridad *

📎 Attach Files (Optional)

You can attach screenshots, logs, or relevant documents

4 required fields

ℹ️ Note: This form does NOT require MotherBoard information (difference with Intel)

Requester Name *

Número Contacto *

País *

Serial Number *

Case Subject *

Case Description *

Prioridad *

📎 Attach Files (Optional)

You can attach screenshots, logs, or relevant documents

First Aid Kit (FAK)

Include First Aid Kit (FAK) service

Adistec Enterprise Cloud (AEC)

5 required fields

Adistec Enterprise Cloud® is the support program oriented to provide assistance and technical support to customers who purchase solutions as Adistec vSAN Ready Node, Adistec Data POD.

Solicitante *

Número Contacto *

País *

Subject Case *

Partner (Integrator) *

Service ID Number *

Contracted service ID

AEC Service Acquired *

Case Description *

Prioridad *

📎 Attach Files (Optional)

You can attach screenshots, logs, or relevant documents

3 required fields

Solicitante *

Número Contacto *

País *

Support ID *

Support case reference ID

Case Subject *

Case Description *

Prioridad *

📎 Attach Files (Optional)

You can attach screenshots, logs, or relevant documents

2 required fields

Solicitante *

Número Contacto *

País *

Case Subject *

Case Description *

Prioridad *

📎 Attach Files (Optional)

You can attach screenshots, logs, or relevant documents

Adistec Labs

4 required fields

Adistec Labs® is the support program oriented to provide assistance and technical support to customers who purchase solutions as Adistec vSAN Ready Node, Adistec Data Protection Appliance or AEC POD.

Solicitante *

Número Contacto *

País *

Problem Type *

Individual Problem (affects a specific user)

General Problem (affects multiple users or the complete service)

vPod Affected (Optional)

Credentials (Optional)

Case Subject *

Case Description *

Prioridad *

📎 Attach Files (Optional)

Screenshots, logs, configurations, or other relevant documents

Adistec Education

2 required fields

Adistec Education® is the support program oriented to provide assistance and technical support to customers who purchase solutions as Adistec vSAN Ready Node, Adistec Data Protection Appliance or AEC POD.

Solicitante *

Número Contacto *

País *

Vendor *

Case Subject *

Case Description *

Prioridad *

📎 Attach Files (Optional)

You can attach course materials, screenshots, or relevant documents